Frequently Asked Question

Add your new Email account to Outlook in Windows
Last Updated a year ago

This guide is for setting up your new email address created by ATW Web Services within Outlook 365 for Windows 10. Please ensure you have your email address name and password handy which have been previously provided for you:

  1. Navigate to your Start Menu > Office.
  2. Click "File" at the top left and then click "+ Account"
  3. Enter your new email address provided for you and click "Connect".
  4. Outlook should find your email location automatically and ask for your Password. Please enter your password and check your preferences and your setup is complete. If Outlook doesn't find your details, please move to step 5.
  5. Select "Let me set up my account manually".
  6. Click "IMAP"
  7. Enter "hosting.amtwebservices.co.uk" for "Incoming mail Server" box with Port 143.
  8. Select "STARTTLS" for the Encryption method
  9. Check the box for "Require logon for Secure Password Authentication (SPA)".
  10. Enter "hosting.amtwebservices.co.uk" for "Outgoing mail Server" box with Port 25.
  11. Select "STARTTLS" for the Encryption method
  12. Check the box for "Require logon for Secure Password Authentication (SPA)".
  13. Click "Next".
  14. Enter the password provided to you and click "Connect".
  15. All done!
You should now be connected and ready to send and receive emails. To ensure everything has been set up correctly, please send a test email to yourself at a different mailbox you have access to.

For more information on setting up email accounts in Outlook and for other versions, please take a look at Microsoft's official guide:

https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b

IMPORTANT: If your email is not working as intended or you are having difficulty setting it up please email support@amtwebservices.co.uk and I will get back to you as soon as possible.
PLEASE DO NOT SUBMIT ANY ACCOUNT DETAILS OR PASSWORDS WITHIN THE SUPPORT SECTION

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